Frequently Asked Questions

What is BetterFold?

We are a Kentucky based laundry pickup/delivery service that serves the Murray, Hardin, and Benton areas. We are your alternative when you don't want to waste precious time washing, drying, and folding clothes.
How much does it cost?

Our laundry service is priced by the pound and pickup / delivery is always free. We charge $2.75 per pound of clean, dry clothing. Our specialty items are priced separately and we offer next-day rush service for an additional $14.95. After we've washed and dried your laundry, we'll weigh it and process your payment. Pro Tip: A typical 13-gallon kitchen garbage bag hold approximately 15 pounds of laundry.
Does BetterFold offer a laundry subscription service?

At this time, we are unable to offer a laundry subscription service, but we're looking forward to adding this service in the future for our customer's convenience!
Is there an order minimum for wash and fold service?

There is a $40.00 minimum order.
Can I receive a pick-up / delivery if I'm not home?

We offer contactless pick-up and delivery. When you place your order, provide us with the location of your laundry pick-up or where you would like your clean laundry delivered in the "notes" section of your order.
Will my laundry be washed with other customer's clothes?

No. We wash and dry all of our customer's clothing individually, in separate machines.
Are there items BetterFold doesn't clean?

We offer general laundry wash and fold; this means all laundry must be able to go through all basic washing machine cycles and standard dryer heating. There are some items we cannot clean due to specialized care requirements or risk to our team. Below is the list of items we do not accept: Fur or imitation fur clothing/products Wigs Vintage or frail clothing Sleeping bags Area rugs Curtains We do not accept any items contaminated with the following: Human or animal fluids Excessive pet hair Hazardous chemical residue Excessive dirt/mud Mildew Bedbugs
What forms of payment does BetterFold accept?

We accept all major credit cards. All payments are processed via our secure processor after your laundry is dry and before it is returned to you. We will email you a detailed invoice after your card is billed.
If there is severe weather and the roads are unsafe, will my laundry be returned on time?

However rare, severe weather does happen. If there is a storm or other occurrence, we will return your laundry as soon as it is safe for our drivers to do so. We will keep you updated to any changes via phone, email, or text.